McCann Refund / Return Policy & Terms and Conditions
McCann Industries wants you to be completely satisfied with your parts purchase. If the part you received is incorrect or damaged, please contact us immediately, either by email at webparts@mccannonline.com or by phone at 815-528-9176. We are available to assist you Monday through Friday between the hours of 8AM and 4:30PM CST
If you would like to return any portion or all of your order, returns must be accompanied by a copy of the sales receipt and received within 30 days of the original invoice date.
Exchanges or refunds will not be made later than 30 days after purchase. All returns must be either brought back into the store, or carefully boxed, shipped pre-paid and insured (customer is responsible for any damage to return). Return shipments by C.O.D. will not be accepted. Refunds will be made by the same method as that of payment. Refunds will not be issued on parts that are damaged or lost during the return shipment.
NON-RETURNABLE PARTS INCLUDE BUT ARE NOT LIMITED TO
- No returns on special order merchandise (Some exceptions may be made, but also may require a restocking charge)
- No refunds on shipping or handling
- Items not new or not in new condition
- Items not in original packaging or opened sealed packages
- Items replaced or discontinued by the manufacturer
- Expendable items considered non-returnable to the manufacturer, such as gaskets, belts, o-rings, hoses, electrical parts, etc.
- Any part that has been installed, cut to length or manufactured to your specifications
- Any fluids or greases either in bulk or containers
- Items that are non-stock and/or not returnable to our supplier
Parts Returns should be shipped to:
McCann Industries.
Parts Order Return
4102 W Crystal Lake Rd
McHenry, IL 60050
If you have questions about your order, please email us at webparts@mccannonline.com or call 815-528-9176, and we will be happy to assist you.